Service Support
To get assistance with the Document Management Service, contact:
- Vahid Nadi - Data Systems Service Manager - vnadi@berkeley.edu(link sends e-mail)(link sends e-mail)
- Patricia Juárez - Senior Business Systems Analyst - pjuarez@berkeley.edu(link sends e-mail)(link sends e-mail)
Resources
Below are documents and resources that you may find helpful as you get started using Perceptive Content.
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This document has been prepared to help you in case of questions right after going live with your new Perceptive Content implementation.
- Note: This document is restricted to UC Berkeley users.
If curious about how Perceptive Content looks please take a look at the short videos below:
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Perceptive Content Intro - Note: This document is restricted to UC Berkeley users.
Knowledge Base Articles
The following ServiceNow Knowledge Base Articles may be particularly helpful when you’re getting started with a brand new Perceptive Content Implementation after Go-Live:
Sys Admin
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KB0014529 Granting Access to Perceptive Content to End Users
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KB0014533 System Administration - Perceptive Content Client ( about connection profiles + troubleshooting some issues)
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KB0014534 Perceptive Content System Integration with Third Party Systems
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KB0014492 Installing and Uninstalling the Perceptive Content Full Client through BigFix
Scanners
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KB0015064 Perceptive Content Scanners (updated Feb 2025)
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KB0015065 Setting Up New Scanners for Perceptive Content Dedicated Computers (updated Feb 2025)
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KB0012607 Windows updates pushing Group Policy badly affects end user rights on scanner machines
INow Printer
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KB0014532 ImageNow printer. Troubleshooting and Considerations
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KB0012274 Unable to get CLSID of controller when trying to print to ImageNow Printer
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KB0011747 Jobs fail to print to the ImageNow Printer
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KB0012453 Document "spooling" when sent to ImageNow Printer